No, access to B2’s services is restricted to approved counterparties who have successfully completed our onboarding process. Only counterparties that meet our compliance and regulatory requirements are granted access to the system.

If you are not yet onboarded, access will be provided once all the formalities of the onboarding process have been completed. For more information on how to begin the onboarding process, please contact our team

To open an account with B2, you’ll need to complete our onboarding process. This involves submitting the required documentation and meeting our compliance and regulatory standards.

Once the onboarding formalities are successfully completed and approved, your account will be activated, giving you access to B2’s services.

Get in touch with us to kickstart the process and get started!

You can update your personal information either through the client portal or by contacting your relationship manager.

If you need further assistance, please get in touch with support.

You can request to close your account at any time. To proceed, please contact your relationship manager or submit a request through the client portal.

If you need further assistance, please get in touch with support

B2 has a dedicated process and policies in place to handle law enforcement inquiries. All requests must be formally submitted and verified to ensure compliance with legal and regulatory requirements.

To initiate this process, please get in touch with support or submit your request via the Commercial Affairs Department (CAD) of the Singapore Police. We are committed to responding promptly and transparently while adhering to data protection and privacy standards.

At B2, we take customer complaints seriously and follow a clear, straightforward process to ensure they are resolved fairly and promptly. You can share your concerns with us through email, phone, written communication, or by visiting us in person. Once we receive your complaint, we log it into our system, assign it a unique tracking ID, and send you an acknowledgment within two business days. Every complaint is carefully categorised and prioritised based on its urgency and impact. We aim to begin investigating within five business days and keep you updated along the way. Most complaints are resolved within 21 business days, but if extra time is needed, we’ll let you know and explain why. Should you feel unsatisfied with our resolution, you can escalate your case internally or seek assistance from external bodies like the MAS. Throughout the process, we remain committed to transparency, professionalism, and improving our services based on your feedback.

At B2, we strive to resolve complaints as quickly and efficiently as possible. Once we receive your complaint, we’ll send you an acknowledgment within two business days, including your case ID and the expected timeline for resolution. Investigations typically begin within five business days, and we aim to provide a resolution within 21 business days. If more time is needed for complex cases, we’ll keep you informed with regular updates and a revised timeline. Our goal is to ensure every complaint is handled thoroughly and fairly, while keeping you in the loop throughout the process.

Yes, at B2, we take suspicious activity very seriously and encourage you to report it immediately. Whether it’s unusual account activity, potential fraud, phishing attempts, or any behaviour that seems out of the ordinary, we’re here to help. You can report suspicious activity through our dedicated channels, such as email, phone, or in person, and our team will investigate it promptly. Your report will be handled confidentially, and we’ll take the necessary steps to ensure your security and address any concerns. Your vigilance helps us maintain a safe and trustworthy environment for everyone.

If you’re facing a legal issue related to your transactions, we recommend reaching out to us first. Share the details of your concern through our official channels, and we’ll do our best to assist you and provide any relevant information. If the issue requires further legal support, you may want to consult a qualified legal professional for advice. We’re here to cooperate and provide the necessary documentation or assistance to help resolve the matter fairly and promptly.